Application Support

 

Futuresense provides an Application Support Team for Hyperion which enables users to become more self-sufficient and efficient as they’re given access to support specialists who provide rapid answers to their application questions. Expand and improve efficiency without increasing head count or diverting key staff from core business activities.

Our Support Offering includes:

End user support

  • Hyperion interface related queries (POV, Workspace)
  • Hyperion Smartview excel add-in functionality support
  • Customised tool support, for example:
    • Hyperion Excel journals
    • Data load

Training and documentation

  • Specialized training by experienced professionals
  • Access to FAQ’s and documentation tailored for your organization’s regular support queries

Change Control and Maintenance

  • Review of system changes before they are loaded (change control)
  • Centralized access to all approved change control requests
  • Maintenance of security
    • Generation of monthly security reports
    • Administration of access rights

Monitoring

  • Regular performance monitoring
  • Server performance monitoring and resource availability in order to assist in maintaining server performance and planning future upgrades

Hyperion support is provided to our clients on a continuous basis, and consultants are available to resolve Hyperion related issues as soon as possible in order to have a limited interruption in the client’s workday. Hyperion support can be provided at the client’s offices or remote at Futuresense’ offices. After hours support can be arranged.